Kundenservice

You can use the search function to specifically search for a specific product or product category. For a general overview, simply select your desired category in the navigation bar and browse the corresponding sections. Our product images are very high-resolution, allowing you to zoom in and see the details and the high-quality materials and designs. Once you have decided on a product, simply select the desired size and color and click to add the item to your shopping cart. You can then either browse for other favorite pieces for your home or go directly to your shopping cart by clicking "Checkout." Here you will find an overview of the products you have selected so far and can check the size, color, and quantity again. Now simply click "Checkout" to first enter your personal payment details and then the shipping information. If you have a gift voucher or discount code, enter it in the corresponding field and click "Apply." The purchase price will be updated. Then complete the order by clicking "Buy." You will then receive an on-screen confirmation of your order from BOHORIA and a written confirmation via email.

Many of our products are manufactured specifically for BOHORIA and in limited quantities, and therefore sometimes require longer delivery times. The delivery time is displayed in the selection box for each item. If a product is listed as out of stock or sold out, please contact our customer service at service@bohoria.de – we will be happy to check stock and availability for you.

No, you are not required to create a customer account to order from us. A guest account is sufficient for this purpose. However, we recommend a customer account with a password, as this will allow you to log in and process your order. It will also make the ordering process much faster for your next order. However, we never store your payment details, regardless of whether you have a guest or customer account.

When paying, you'll see a small lock icon in your browser's address bar. This means your information is being encrypted using SSL to ensure the security of your data. SSL encryption technology is the most advanced security software currently available for online transactions.

In our online shop you can pay with Amazon Pay, PayPal, credit card, Klarna, Sofortüberweisung or in advance: Amazon Pay By clicking on the Amazon Pay payment option, you will be automatically redirected and asked to log in to your Amazon account. You can then pay with your Amazon account. Paypal You will be automatically redirected to your personal PayPal account where you can directly confirm payment of the total amount to complete the order. credit card Pay conveniently and securely with your American Express, Mastercard, or VISA credit card. After selecting this payment option, you will need to enter your credit card number, expiration date, and card security number in the next step. The order amount will be charged to your credit card upon completion of your order. Klarna If you want to pay with Klarna, you can choose between invoice payment and installment payments. If you choose to pay by invoice, you pay 14 days after receiving your order. Please note: You will only receive an email from Klarna with all the information once your order has been shipped. If you'd like to pay in installments, you can choose between flexible and up to 24 fixed monthly installments. You can find all the information about payment options with Klarna here. Instant bank transfer You will be redirected directly to your online banking account via a secure, TÜV-certified connection. There, you can conveniently transfer the required amount while placing your order and pay easily, securely, and quickly directly with your online bank account. Prepayment If you choose to pay in advance, you will receive a confirmation email with your bank details after submitting your order. Please remember to check your spam filter if you don't receive this email. As soon as we receive your payment, you will be notified by email and will then receive the ordered goods within the specified delivery time. Depending on your bank, it may take two to four business days for your payment to reach us.

You can find information about the availability of individual items on the product pages and the order overview page before completing your purchase. After placing your order, you will receive a confirmation with the exact delivery date. If the ordered product is immediately available in our warehouse, you will usually receive your order within 2-3 business days within Germany.

In the interest of sustainability, we ship all products together if you have purchased multiple items. This means that the delivery time for immediately available products may be slightly delayed, as it depends on the availability of the other products ordered. However, if you would like to receive an immediately available product as quickly as possible, the shipment can be split. Please contact our customer service for this. Please note that you will be charged additional shipping costs. Within Germany, these costs amount to €6.95. Delivery costs for other European countries can be found in the table above.

We ship most of our home accessories with DHL. After placing your order, you will receive individual tracking links, which also include the expected delivery date and DHL's contact details. For the delivery of bulky items, we commission a freight forwarder who will deliver the product to your curb using two-person handling. To ensure a smooth delivery and to contact you, we require your telephone number for this delivery. We also deliver to other European countries with DHL. You will receive the tracking number when your order is shipped. A detailed explanation of our delivery and return conditions can be found here.

Cancellation is possible at any time, as long as your order has not yet been processed. Please contact our customer service team by email at service@bohoria.de. Once our customer service team has successfully processed the cancellation, the process and refund will be confirmed in writing. Please note that immediately available products are prepared for shipping immediately after the order is placed and we are no longer able to intervene in the process.

If you are not satisfied with a product, you can easily return the product within 14 days and thus withdraw from the purchase. Important: The products must be unwashed, unworn and, in the case of candles, room fragrances and room sprays, unopened.